Support via web, email, phone

Access your Account Information, History, Invoices

Online access to your account information is online 24 hours a day.

 
  • Profile Login

Login Profile

Access and edit your basic login profile. If you forgot your password, click lost password form.

Current Quotes

View and download PDF copies of your quotes.

Current Orders

View and download PDF copies of your Order Details.

Order History

View and download PDF copies of your past and current invoices or receipts.

Shipping Addresses

Create multiple shipping addresses and set a default address for current activity.

Billing Addresses

Create multiple billing addresses and set a default address for current activity.

Preferences

Save Set preferences for delivery of Quotes, Confirmation, Invoices, and Receipts to be sent either by email or fax. Also, control the receipt of Oligoengine New or Promotional emails.

Email Based Technical Support and Customer Service

24 hour support with RNAi design, pSUPER, Si2 Advanced siRNA, or Oligoengine 2.0. We try to respond within 4 hours.

Phone Based Technical Support and Customer Service

Phone access is available 9 AM - 5 PM (PST).

U.S. & Canada

1-800-755-1620

Direct International Calls

+01 1-(206)-254-0200.

Fax

1-(206)-254-0300.

Laboratory/Scientific Administrators Login

Online order activation and administrative review for scientific administrators.

 
  • Admin Login

Scientific Approvals.

If your lab group has been setup for mandatory scientfic approval, login to review and approve a pending purchase request made by one of your research members.

Review a pending purchase request.

Login, click 'Current Requests' to review the quote as generated by one of your research members. You will be presented with the option to approve or deny the request. Approvals are logged and timestamped for your future reference.

Approve or deny a pending request

Once logged in, you can approve a request by indicating your scientific review opinion to the request. Once all required administrators have approved the request, the system will activate the order and generate a confirmation email.

Reviewing all research members

You have complete access to which research members are part of your group. You can add, edit, and delete members as needed.

Account Statistics and Reporting

Lab Admins are granted access to overall account standings. You can review the entire labs purchasing history. All transactions are recorded and timestamped in the logs for support of audits.

Purchasing Administrators Login

Online order activation and administrative review for purchasing staff.

 
  • Admin Login

Purchasing Approvals for order activation.

If your lab group has been setup for mandatory purchasing approval, login to review and approve a pending purchase request made by one of your research members.

Review a pending purchase request.

Login, click 'Current Requests' to review the quote as generated by one of your research members. You will be presented with the option to approve or deny the request. Approvals are logged and timestamped for your future reference.

Approve or deny a pending request

Once logged in, you can approve a request by assigning a PO number or credit card to the request. Once all required administrators have approved the request, the system will activate the order and generate a confirmation email.

Reviewing all research members

You have complete access to which research members are part of your group. You can add, edit, and delete members as needed.

Account Statistics and Reporting

Lab Admins are granted access to overall account standings. You can review the entire lab purchasing history. All transactions are recorded and timestamped in the logs for support of audits.

 

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